Company Training

Accredited Building Services recognizes the importance of staff training so that each employee clearly understands his or her job functions. ABS utilizes the Building Service Contractors Association International Video and Classroom Training Programs.

Our training program consists of four elements:

• The video cassette explains and demonstrates office cleaning procedures.
• The job breakdown sheets provide trainees with a specific routine for office cleaning procedures.
• The skills checklist evaluates how well each person has learned and pinpoints areas that need further training.
• The trainer’s manual explains how to use the program and provides tips on training office cleaning procedures.

We start our training program with a classroom session on the videotape. The following materials are needed.

• trainer’s manual
• job breakdowns
• video cassette player and television
• cleaning specifications for the building
• flipchart or blackboard

We start the session by showing the videotape on office cleaning. We stop the tape at various points to elaborate on certain procedures and key functions.

After the tape is over, each employee is given a job breakdown for office cleaning. The job breakdown is covered with the employee one step at a time. We start by covering all the equipment, chemicals and supplies they’ll need. We then go over safety procedures.

Once we have covered supplies and equipment, we go over the cleaning procedures step by step. We establish a cleaning routine for each employee: exactly what they do and in what order. The trainer then goes over the cleaning frequencies and establishes a daily routine.

On-The-Job-Training

The next phase in our training is on-the-job-training. Using the training materials as an outline, we demonstrate and explain in detail each task in the office cleaning procedure. Whenever possible, we explain the reasons behind a certain procedure to help employees remember.

Equipment and Supplies

We show the employees where to get their equipment and supplies and how to load the janitor carts. The trainer reviews the specific supplies and equipment they’ll need to clean the offices. We stress to employees that it is very important that they apply only as much cleaner to surfaces as they have been instructed to use.

Cleaning Procedures

We then take the employees to an office for demonstration and practice. We demonstrate how trash is pulled and dumped and liners replaced. We demonstrate how ashtrays are emptied and wiped. We cover high and low dusting.

The trainer reviews the cleaning agents and tools used in the operation to clean various surfaces. Proper vacuuming procedures and carpet spot cleaning are demonstrated. We demonstrate dust mopping and the various functions of restroom cleaning.

Security

We review the security procedures in our operation. Each employee reports to their supervisor any maintenance problems such as burned out lights, etc. We go over any other security measures such as locking the proper doors.

Supervised Practice

Once the cleaning procedures have been demonstrated, employees are given a chance to practice these procedures under supervision. Supervision can come by a lead worker, supervisor, or trainer.

Evaluation

Once the employees have been trained and given supervised practice, the training is evaluated. We use a skills checklist to evaluate the employee’s performance in all areas of office cleaning and pinpoint areas where further training is needed.