Accredited Building Services is a janitorial contracting company that provides a complete range of cleaning services. Established in 1980, the company has experienced rapid growth by providing client responsiveness and practical solutions.

By providing professional management and personalized attention, the company has gained the accounts of major Houston firms who depend on Accredited Building Services for providing a smooth-running janitorial program.

Code of Ethics

• To operate in accordance with the best and fully accepted business practices . . .
• To provide quality service at fair, reasonable rates . . .
• To furnish adequate equipment and qualified personnel to achieve and maintain the highest standard of technical performance . . .
• To provide courteous and prompt handling of all service requests . . .
• To promote staff development training and personal growth . . .
• To have an “open-door” policy with staff and clients, thus providing clear lines of communication . . .
• To maintain a high level of integrity in employee and customer relations . . .

Personnel

Co-Owner/Vice President

Roy Felder

Mr. Felder has over twenty years of experience in janitorial building maintenance and property management. His experience includes holding the position of Executive Director for three different YMCA’s which include the responsibility for facility management and staffing.

Mr. Felder holds a B.S. degree from McNeese University. He has also completed a number of facility management courses throughout the country.

Today, as co-owner of one of the most successful janitorial contracting firms in Houston, Mr. Felder fulfills a variety of functions.

• Sales/Marketing – Mr. Felder oversees all sales and marketing strategies and implementation.

• Operations – Mr. Felder takes personal responsibility for all aspects of the Operations Department ensuring quality assurance.

• Contract negotiations – Mr. Felder structures each individual contract undertaken by Accredited Building Services, negotiating both terms and specifications.

Co-Owner/President

Suzanne Felder

Mrs. Felder currently serves as President of Accredited Building Services handling a variety of administrative duties as well as overseeing the day-to-day operations of the company.

Mrs. Felder has been head of a variety of administrative functions within the company in a full-time capacity since 1997.

• Financing – Mrs. Felder takes all responsibility for raising capital for Accredited Building Services, and for maintaining a steady asset base.

• Corporate Policy – As co-owner of the Company, Mrs. Felder establishes and implements all policy in terms of rules, regulations, and reporting.

• Regulations and Procedures – Mrs. Felder takes personal responsibility for insuring that each project is done in accordance with all state and federal guidelines.

• Accounting – Mrs. Felder is in charge of all Accounts Payable, Accounts Receivables, Human Resources and day-to-day operations.

Operations

Silvestre Medina

Today, as Operations Manager of Accredited Building Services, Mr. Medina fulfills a variety of functions.

• Project Management – Oversee the administration of each project including quality control.

• Work Procedures and Staff Training – Train and evaluate employees to insure the highest quality of work.

• Bidding and Cost Analysis – Assist in maintaining accurate budgets to insure maximum cost effectiveness in the accounts.

• Customer Relations – Mr. Medina meets with building management staff to facilitate smooth operations and clear communications.

General Manager

Jack Hamel

Presently, Mr. Hamel serves as General Manager for Accredited Building Services and he brings over 15 years of both sales and operational experience to our management team here at ABS.

After graduating from the USMC Logistics Academy in 1987 and serving in five foreign countries during his tenure in the United States Marine Corps.

Mr. Hamel began has maintenance career in 1988 with a National Medical Management Company serving as a Director of Environmental Services for a large hospital group here in Houston.

In 1991 Mr. Hamel’s career went from hospital maintenance to the commercial and industrial building market taking a management and sales position with a local maintenance company here in Houston for the next 10 years.

In 2001 Mr. Hamel served as a Regional Manager for a National Maintenance Company managing five states and over 750 employees. The position of National Sales Executive was then offered, marketing to Industrial, Commercial, Medical, Private/ Public Schools and Universities throughout the country.

Mr. Hamel’s responsibilities at Accredited Building Services include the following:

• Bidding and Work Loading – Preparing and presenting proposals for potential clients.

• Work loading – Work loading each account for proper custodial and management hours to provide the optimum quality service and meeting budgetary needs of the client.

• Marketing Strategy – Works closely with Roy and Suzanne to develop marketing strategies and sales to attract the best possible clients.

Customer Service Manager

Delores A. Trevino

Ms. Trevino has over 20 years of experience in Customer Service, Human Resources and Office Management. She also handles a variety of administrative duties as well as overseeing the Customer Service department for the company.

Ms. Trevino interacts with all departments to ensure that daily and periodic assignments are preformed in a satisfactory and timely manner. All customer requests are channeled through her department for completion and follow up.

• Technology – oversees the implementation and maintenance of the company’s website, Customer Support Ticket operations, and client information assistance.

• Customer Service – overall management of the company’s Client Customer Service Support Ticket operations. She handles the generating and closing of each work ticket that comes in and follows-up with operations and also the customer if needed.

• Office Manager – manages the daily operations of the home office staff and equipment.

• Administration – serves as Administrative Assistant to the Owners of Accredited Building Services.